Orders are being fulfilled and shipped (usual process time 3-5 Business Days)
However due to the current situation with COVID-19 Australia post have noted delays and disruption to its services
Some orders Awaiting Shipping May take a bit longer than usual to be shipped due to reduced collection hours Aus Post are now running.
Aus Post have stated Express and Tracked will take priority over other options in some circumstances with extended delays.
Domestic updates here
International updates | Please check location and country specific updates and information for delays or changes to services
Normal delivery time frames will need extra time for expected delays to your location which can be found in the above links.
Temporary updates to refund and exchange policy will reflect the addition of delivery delays.
It seems like most international destinations could face delays of 2 weeks, please check the link above for more specific time frame delays to your destination country.
Would also recommend checking local post changes or restrictions during this time to keep up to date on any delays that may occur in your state or country
thanks for your patience and understanding during this period
We hope everyone stays safe during these times and hope being able to customize and make your devices unique helps
during this period of isolation and distancing
From Kyle & Ethan.