null

COVID-19 Delivery Updates

Shipping Updates | COVID-19 Impacts on Delivery

We hope everyone has a great holiday period and gets their items in time for christmas, however please note delays can happen which our out of our control

Holiday 2020 | If you are looking to get items in time for Christmas we recommend ordering ahead of time due to the current and ongoing shipping delays. Below are shipping options and dates we recommend to order before to be with a good chance of getting your items prior to the Holidays

In Australia | Parcel Post 5th December, Express Post 12th December
International | Standard 14th November, Express 21st November, DHL Express 12th December

New DHL Express option is available for international orders (this is not being delayed as much as aus post express option which has not been turned off)

Current Estimated Delivery Time Frames

As noted below time frames are estimated from when the package leaves KO Custom Creations Current estimated dispatch time is 4-8 business days, custom items can take longer. We aim to get all items shipped out in this time frame but due to covid-19 restrictions items may sometimes be awaiting collection from carriers longer than usual. Time frames are not guaranteed and customs or covid-19 related delays our out of our control

Location Service Estimated delivery time
Australia Free Shipping (Spend over $50) 3-6 Business days from dispatch
Parcel Post 3-6 Business days from dispatch
Express Post 1-3 Business days from dispatch
International Free Shipping (Spend over required amount shown in cart for your location) 10-20 Business days from dispatch
International Standard 10-20 Business days from dispatch
International Express 7-15 Business days from dispatch
DHL Express 3-5 Business days from dispatch

International time frames are an average worldwide, some places it may not take as long with being closer to Australia.
We understand shipping delays can be frustrating but due to covid-19 it is unavoidable and not anything we can control.
Tracking updates are not as frequent due to some restrictions
Thank you for being so patient and understanding From KO Custom Creations