Shipping & Returns

Shipping

All items are located and Shipped from Australia

 

Domestic Shipping times*

Aus Post 2-6 Business Days 

Aus Post Express 1-2 Business Days

 

International Shipping Times*

Economy Air 10-20 Business Days

Australia Post Tracked 6-12 Business Days

Australia Post Express 4-6 Business Days

 

*Shipping times are from being shipped and not from order date (shipping option shows postage time frames this does not include order processing and fulfillment time average is 2-4 business days)

If sent after 3pm AEDT/AEST or on weekends time frame will count from the next business day - excludes Victoria public holidays

Not all post methods have track updates or numbers, some are only noted on receipt. Options state if they are tracked

** Shipping times are just a guide and not guaranteed - customs, local post, weather issues etc can affect the time frame in some situations

** If a customer supplies a incorrect or outdated delivery address Ko Custom Creations cannot be held liable for items lost in transit or not delivered

** Orders with incorrect delivery information may be returned to us (can take up to 30 business days) on return contact will be made to resolve and re-deliver, additional fees will be incurred

 

 *Shipping times exclude

as shipping times are business days, this excludes weekends and public holidays

 

Customs & Taxes

International orders maybe subject to local customs & import duties, tax or fees. Shipping estimates do not include any delays caused by customs clearance or any local laws regarding fees prior to delivery. 

 

Shipping times are an estimate to destination state or country and do not factor in any local post delays

We can ship to virtually any address in the world. If there is any issue with the address provided we will contact you.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound/kg

 


 

Returns Policy

You may return Non-Custom new, unused items if there is a item defect or damage within 30 days of delivery for a full item refund. Custom items or items incorrectly used or damaged by the customer are not accepted.


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 


 

Refund Policy

Items that are returned to us will be checked and refunded within 2-5 business days

Any items not received due to any postage or custom issues can be issued a refund after an adequate time has passed to allow for delays due to post issues, customs, weather or any other time frame affecting problem or for the post to investigate.

In some situations if item is not received, received incorrect, damaged or with an issues a resend can also be offered instead of refund