It's that time of year again, we have been working non stop since black Friday to get as much as possible processed, printed and handed over to Santa!

We have done our best to get as many orders that where ordered in time processed and sent to be received prior to Christmas, however delays can happen unfortunately, thanks for being so patient & understanding. 

Delivery Times

Due to it being so close to Christmas the usual post time frames can take a little longer, with how busy Aus Post & DHL is this time of year. The usual average time frames can be found hear if not delivered in the usual time frame, do not worry it's likely just been held up with the insane volume of post and may take an extra 2-5 business days.

Processing & fulfilment

This year has been an exceptionally busy one, including the amount of custom orders and requests for the holidays. The usual processing time frame of 2-5 business days has been extended to on average 3-8 business days, with custom orders in some cases taking a little longer too.

If your order is still awaiting fulfilment or shipment, it will be updated as soon as possible, we understand it can be frustrating but with how busy Aus Post & DHL is we are not able to get package collections as frequently at the moment.

Over Christmas & New Year

We will be having a short break & hopefully spending some time in the sun, pending the crazy Melbourne weather this summer. During this time we will still be processing orders just at a reduced and slower rate. Just keep a check on your emails for updates. We may not get back to emails as much till the new year so if you have any questions or issues do not worry we will still see it and get back to you as soon as we can. If you're looking for info on your package you can check the tracking link sent in the order update emails if the postage option you selected at checkout included a tracking number. Anything Regular or economy mail you can find the delivery time frames here.

Merry Christmas & Happy New Year! from KO Custom Creations