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Shipping Information

Delivery Updates
We are keeping the transit times as up to date and accurate as possible and getting all ordered processed and collected by the postal carrier asap however in some cases may be delayed due to restrictions and on going postage disruptions. We recommend choosing a shipping option with tracking so you can stay up to date with your package. We understand postage delays can be fustrating and greatly appriciate the patience.

As a small family owned business we appreciate your support and understanding during these uncertain times 🙏


Shipping Costs

Shipping prices are calculated by location, weight and dimensions. Prices and options will be shown on the cart and checkout pages when you have items in your basket.

 


Australia

Orders are typically processed and dispatched in 2-5 business days Processing time is Monday - Friday 9am - 5pm AEST | Excludes public holidays
Order status will be updated to shipped once it has been dispatched.

Processing time can take longer during busy or holiday seasons, any temporary changes will be noted in site banner updates.

Service Estimated Shipping Timeframes
Express Post 1 - 2 Business Days
Parcel Post 3 - 6 Business Days
Regular Mail 4 - 10 Business Days

Estimated delivery time frames are from dispatch date when it leaves KO Custom Creations & does not include order processing time. Time frames are an estimate from the post service and not guaranteed, we will keep things updated and as acurate as possible however delays on occasion can occur.

Spend over $50 to get free Parcel Post or $100 for Express Post shipping.
Items like small stickers etc that come with free shipping will be sent via Regular Mail, unless another option is selected or the total spend qualifies for free Parcel or Express Post.

Yes, after being shipped the tracking info will be sent to the email noted on your order. You can also find the tracking number on your accounts page linked to your order.

Regular Mail does not provide tracking numbers or updates after being marked as shipped.



International

Orders are typically processed and shipped in 2-5 business days¹
Processing time is Monday - Friday 9am - 5pm AEST²
Status will be changed to shipped once the package has been dispatched from KO Custom Creations

¹ Subject to change during busy periods, updates to processing times will be noted in site banner updates
² Orders placed outside of this time will be processed from the business day

DHL Express Estimated Shipping Timeframes
New Zealand 1 - 2 Business Days
Asia 2 - 4 Business Days
USA & Canada 2 - 4 Business Days
UK & EU 3 - 5 Business Days
Rest of the World 3 - 6 Business Days

Intl Standard Estimated Shipping Timeframes
New Zealand 8 - 13 Business Days
Asia 8 - 15 Business Days
USA & Canada 10 - 20 Business Days
UK & EU 10 - 20 Business Days
Rest of the World 15 - 25 Business Days

Intl Economy Estimated Shipping Timeframes
World Wide 25 - 35 Business Days

Estimated shipping transit times are from dispatch date when it leaves KO Custom Creations and does not include order processing time. The Shipping transit times are an estimate from the shipping providers & not guaranteed, we will do our best to keep them up to date and as accurate as possible however delays can occur which is out of our control. Intl Standard & Economy services are provided by Aus Post however in the destination country will be handled by the local postage carrier ie USPS in the U.S etc. Any Local post service disruptions or customs delays could affect transit time.

Spend over the required amount noted in the cart or checkout pages to get free Intl Standard or DHL Express Shipping.
Items like small stickers etc that come with free shipping will be sent via Intl Economy, unless another option is selected or the total order spend qualifies for free Intl Standard or DHL Express.

Yes orders can be tracked, on being dispatched a tracking number will be assigned to your package and sent to the email linked to your order, after being shipped you will also be able to find the tracking number on your account page listed with your order info.

Intl Economy does not provide a tracking number or further updates after being marked as shipped.
Intl Standard tracking numbers can also be checked on your local post service site once in the destination country and may provide more detailed tracking updates.

Due to how most items are packed and the small size/values most places do no seem to incur any extra fees when orders are received in destination country / territory / state. However this is not something we can guarantee, and it is always best to check your with your local import, customs and tax limits. If any fees are required by local customs to release the items or allow delivery this will be the receivers responsibility.

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