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Christams Deals
🎄 Buy 2 get 1 Free on Popular and Custom Skins 🎅

Shipping Information

COVID-19 Update + Holiday 2021
Adjustments have been made due to current restrictions and the increase in delivery times in anticipation of the holiday season. Average manufacture and order processing time in some cases can take a few extra business days.

Postage Carriers are also facing some restrictions and delays to a range of services. In some cases the usual expected delivery time frames have been adjusted and could take longer
Updated shipping timeframes can be found Here

As a small family owned business we appreciate your support and understanding during these uncertain times 🙏


Shipping Costs

Shipping prices are calculated by location, weight and dimensions. Prices and options will be shown on the cart and checkout pages when you have items in your basket. Free Shipping is Available when spending over 50$ AUD

 


Australia

Orders are typically processed and dispatched in 2-5 business days Processing time is Monday - Friday 9am - 5pm AEST | Excludes public holidays
Order status will be updated to shipped once it has been dispatched.
Processing time can take longer during busy or holiday seasons, any temporary changes will be noted in site banner updates.

Service Estimated Delivery Time
Parcel Post [Free Over $50 Spend] 3-6 Business days from dispatch
Express Post 1-2 Business days from dispatch
Time frames are estimates only and not guaranteed. Dispatch date is when it leaves KO Custom Creations. Subject to change during busy periods or if Aus Post is currently facing delays. Updates will be added to site banners with updated shipping info during these times.

Yes you can follow the updates via the tracking link sent to your email when your order is shipped. Alternatively you can find the tracking number on your account once shipped under your order and check it here via Australia Post.
Letter or Economy post options do not provide tracking numbers or updates



International

Orders are typically processed and shipped in 2-5 business days¹
Processing time is Monday - Friday 9am - 5pm AEST²
Status will be changed to shipped once the package has been dispatched from KO Custom Creations

¹ Subject to change during busy periods, updates to processing times will be noted in site banner updates
² Orders placed outside of this time will be processed from the business day

Service Estimated Delivery Time
International Economy [No Tracking] 10-20 Business days from dispatch
International Standard [Free with minimum spend*] 6-12 Business days from dispatch
International Express 4-6 Business days from dispatch
DHL Express 2-4 Business days from dispatch

Given time frames are not guaranteed | International customs & destination post service could affect transit times. Dispatch date is when the package leaves KO Custom Creations During busy periods or service disruptions post carriers may extend delivery time frames, if this is the case site banners will have updated shipping info.

Orders can be tracked once the item has been dispatched, an email will be sent to the email supplied on your order with tracking info
Alternatively you can find the tracking number on your account under your order after it has been updated as shipped and check it here via Australia Post.

Items sent via Aus Post will be handled by local post services in destination country and in some cases more detail tracking info can be found via your local posts track service ie; USPS, Royal Mail, Canada Post, etc
Letter or Economy post options do not provide tracking numbers or updates

Due to how most items are packed and the small size/values most places do no seem to incur any extra fees when orders are received in destination country / territory / state. However this is not something we can guarantee, and it is always best to check your with your local import, customs and tax limits. If any fees are required by local customs to release the items or allow delivery this will be the receivers responsibility.

Free-Shipping
Premium-Materials