When should I expect to receive my items?
Delivery in Australia:
Parcel Post | 3-5 Business Days *¹
Express Post | Next to 2 business days *¹
International Economy | 10-20 Business days*²
International Standard | 6-12 Business days*²
International Express | 4-6 Business days *²
* Time frames are from item being marked as shipped and are estimates only and not guaranteed by us or Australia Post. Excludes order processing and fulfillment time. Time frames are subject to change during busy periods or if post services are facing disruptions.
usual processing time is 2-5 business days but is subject to change during busy periods.
¹ Metro areas, outer suburbs and regional may take longer.
² Average international times, some locations may face longer customs processing times.
My invoice order total is different to charged amount
All payments are processed in Australian Dollars (AUD)
Prices on the site and in order invoices can be show in other currencies dependent on buyer location to reflect local cost (USD, GPB, EUR etc.)
i.e : Order total 20 USD = 29.21 AUD*
*Currency exchange rates are updated hourly
My order still says awaiting fulfillment why
This is the processing and manufacture stage, as most items are made to order or custom it can take 2-4 (3-5 Peak times) business days to make prior to shipping, orders placed outside of 9-5 AEDT Monday - Friday will be processed the following business day
How do i apply my skins?
The skins are air escape and easy to apply, for any difficulties see our Installation Tips
Do you do custom artwork ?
Yes, if you need something designing for your custom item we can help
For any artwork or custom order enquires Contact Us
What types of payment are accepted?
We accept Card (visa, mastercard, amex) & paypal
Can I change or cancel my order?
Any changes or cancellation must be requested within 24 hours of placing your order
Please Contact Us ASAP
I forgot my account password
No problem, Click Here enter your email and a reset link will be emailed to you.
I want a refund
If there is a valid reason for a refund we are happy to help:
Damaged in transit
production problem (quality control issue)
We Can NOT refund for:
changing your mind
customer damage ie, incorrect install (skins, decals), incorrect after care(mugs apparel etc) opening package damage
Custom orders (one offs)
What are the Skins made of and will they damage my device?
All are skins are made from metascape vinyl (automotive grade signage)
Its initial low tack, pressure sensitive air channel adhesive ,medium/strong tack and low residue
its main use is for vehicle wraps and can be removed years later with no adverse affects to the surfaces
Once applied the adhesive will not damage any surfaces and has been tested on multiple devices including the nintendo switch
Is the item i want in stock?
All items we make are made to order, with the most popular items having a slight stock buffer
On average to manufacture an item takes 2-4 Business days during peak seasons this can increase to 3-5 Business days
Custom items can take longer - but you will be advised if so
Item Colour is slightly different that shown
All product images are a digital representation of actual product, images are made to reflect items as close as possible, however due to varying screen contrast or brightness etc we can not guarantee the image will be show exactly as actual product on all displays