When should I expect to receive my items?
Delivery in Australia:
Economy up to 6 working days
Parcel Post up to 4 working days
Express Post up to 2 Working days
Economy up to 20 working days *
Parcel Post up to 12 working days *
Express Post up to 6 working days *
*Can be affected by customs (Estimated on parcel 1kg 20x20cm - metro area)
*Excludes weekend and public holidays
My invoice order total is different to charged amount
All payments are processed in Australian Dollars (AUD)
Prices on the site and in order invoices can be show in other currencies dependent on buyer location to reflect local cost (USD, GPB, EUR etc.)
i.e : Order total 20 USD = 29.21 AUD*
*Currency exchange rates are updated hourly
My order still says awaiting fulfillment why
This is the processing and manufacture stage, as most items are made to order or custom it can take 2-4 (3-5 Peak times) business days to make prior to shipping, orders placed outside of 9-5 AEDT Monday - Friday will be processed the following business day
How do i apply my skins?
The skins are air escape and easy to apply, for any difficulties see our Installation Tips
Do you do custom artwork ?
Yes, if you need something designing for your custom item we can help
For any artwork or custom order enquires Contact Us
What types of payment are accepted?
We accept Card (visa, mastercard, amex) & paypal
Can I change or cancel my order?
Any changes or cancellation must be requested within 24 hours of placing your order
Please Contact Us ASAP
I forgot my account password
No problem, Click Here enter your email and a reset link will be emailed to you.
I want a refund
If there is a valid reason for a refund we are happy to help:
Damaged in transit
production problem (quality control issue)
We Can NOT refund for:
changing your mind
customer damage ie, incorrect install (skins, decals), incorrect after care(mugs apparel etc) opening package damage
Custom orders (one offs)
What are the Skins made of and will they damage my device?
All are skins are made from metascape vinyl (automotive grade signage)
Its initial low tack, pressure sensitive air channel adhesive ,medium/strong tack and low residue
its main use is for vehicle wraps and can be removed years later with no adverse affects to the surfaces
Once applied the adhesive will not damage any surfaces and has been tested on multiple devices including the nintendo switch
Is the item i want in stock?
All items we make are made to order, with the most popular items having a slight stock buffer
On average to manufacture an item takes 2-4 Business days during peak seasons this can increase to 3-5 Business days
Custom items can take longer - but you will be advised if so
Item Colour is slightly different that shown
All product images are a digital representation of actual product, images are made to reflect items as close as possible, however due to varying screen contrast or brightness etc we can not guarantee the image will be show exactly as actual product on all displays